Definitions and Context

This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Guidelines for Intermediaries and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the websites https://www.rezevo.co and https://www.rezevo.in and Rezevo applications for WhatsApp, mobile and handheld devices collectively referred to as “Rezevo Platform” or “Platform”. 

Rezevo Platform is owned and operated by Rezevo Tech LLP ("The Company"), a Limited Liability Partnership incorporated under the laws of India, with its operating office at Office No. 720, Gera Imperium Grand, Patto, Panaji, Goa 403507.

The Company and Rezevo Platform is collectively referred to as “Rezevo”

The Rezevo Platform enables independent asset owners / service providers / vendors (the “Merchants”) to register themselves and list their Assets / Services / Products (the “Deliverables”) on the Rezevo Platform and accept bookings / sales for the Deliverables.

The Rezevo Platform enables users (the “Buyers”) to view the details, pricing, addons and customization options, terms and conditions, refund policies for the Deliverables as configured and listed by the Merchants, and place bookings (the “Booking(s)”) for the Deliverables, make payments and receive confirmations.

These Terms of Service (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to you accessing or using the Rezevo Platform. The Merchants may define their own additional Terms & Conditions for consumption of their Deliverables and the same will be presented to you at the time of booking their Deliverables

Acceptance of Terms

Please read these Terms carefully, by agreeing to these Terms you are concluding a legally binding contract with Rezevo and/or its affiliates. You may not use the Rezevo Platform if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Rezevo Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate. 

You accept the Terms by:

• Clicking to accept or agree to the Terms, where it is made available to you by the Rezevo Platform in the user interface for any particular service; or
• Actually using the Rezevo Platform. In this case, you understand and agree that The Company will treat your use of the Rezevo Platform as acceptance of the Terms from that point onwards.
• You decide to go ahead with the booking of any Deliverables, it is deemed that you have accepted the Terms & Conditions of the Merchants that provide those Deliverables.

Your use of the Rezevo Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. The Privacy Policy is incorporated by reference into these Terms and can be accessed at https://www.rezevo.co/privacy-policy or https://www.rezevo.in/privacy-policy.

Eligibility to use the Rezevo Platform

1. You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
2. Compliance with Laws. You are in compliance with all laws and regulations in the country in which you live when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party(ies).

Suspension and Termination

You can delete your account at any time by contacting our Customer Care through the channels mentioned at the end of this document and ceasing further use of the Platform.

Rezevo reserves the right to suspend or terminate your access to the Platform without prior notice at its sole discretion, for any reason or no reason, including that you have violated these Terms or applicable laws, or engaged in conduct that may harm the Platform, its users, or its reputation. 

You agree that termination of your access to the Platform may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and/or bar any further access to your account or the Platform. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Platform. Upon termination or deletion of your account, your right to use the Platform will immediately cease. 

Rezevo may retain your data for a period necessary to comply with legal obligations, enforce agreements, or resolve disputes, in accordance with our Privacy Policy.

Changes to the Terms

Rezevo may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of Rezevo Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms, and you also agree to be bound by such changed/amended Terms.

Obligations Pertaining to Usage of Rezevo Platform

By using the Rezevo Platform you represent and warrant that:

1. All registration information you submit is truthful, lawful and accurate and that you agree to maintain the accuracy of such information 
2. Your use of the Rezevo Platform shall be solely for your own use, and you shall not authorize others to use your account, including your profile or email address and that you are solely responsible for all content published or displayed through your account, including any email messages, and your interactions with other users and you shall abide by all applicable local, state, national and foreign laws, treaties and regulations, including those related to data privacy, international communications and the transmission of technical or personal data. 
3. All necessary licenses, consents, permissions and rights are owned by you and there is no need for any payment or permission or authorization required from any other party or entity to use, distribute or otherwise exploit in all manners permitted by these Terms of Use and Privacy Policy, all trademarks, copyrights, patents, trade secrets, privacy and publicity rights and / or other proprietary rights contained in any content that you submit, post, upload, distribute or otherwise transmit or make available. 
4. You will not use the Platform in any way that is unlawful, or harms us or any other person or entity, as determined in our sole discretion. 
5. You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Rezevo Platform or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Rezevo Platform. 
6. You will not use another person's username, password or other account information, or another person's name, likeness, voice, image or photograph or impersonate any person or entity or misrepresent your identity or affiliation with any person or entity. 
7. You will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming," "spamming," "flooding," "trolling," and "griefing" as those terms are commonly understood and used on the Internet. 
8. You will not discriminate against any Merchants, Buyers or PDPs based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other metric which is deemed to be unlawful under applicable laws. Any credible proof of such discrimination, including any refusal to provide or receive goods or services based on the above metrics, whether alone or in conjunction with any other metric, whether lawful or unlawful, shall render you liable to lose access to the Rezevo Platform immediately. You will not have any claim towards, and we will not have any liability towards any termination which is undertaken as a result of the aforementioned event. 
9. You will not delete or modify any content of the Rezevo Platform, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify any part of the Rezevo Platform or the Rezevo Platform software; or any equipment or any network on which the Rezevo Platform is stored or any equipment of any third party 

10. You shall not host, display, upload, download, modify, publish, transmit, update or share any information which: 

1. belongs to another person and which you do not have any right to.
2.  is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, slanderous, criminally inciting or invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986.
3. is misleading or misrepresentative in any way.
4. is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual.
5. harasses or advocates harassment of another person;
6.  involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming"; 
7. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
8.  infringes upon or violates any third party's rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity; 
9.  promotes an illegal or unauthorized copy of another person's copyrighted work (see "copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture- installed copy-protect devices, or providing pirated music or links to pirated music files; 
10.  contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page); 
11.  provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; 
12.  provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; 
13. contains video, photographs, or images of another person (with a minor or an adult);
14.  tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; 
15.  engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of products related to the Platform. Throughout these Terms of Use, Rezevo 's prior written consent means a communication coming from Rezevo's Legal Department, specifically in response to your request, and expressly addressing and allowing the activity or conduct for which you seek authorization; 
16. solicits gambling or engages in any gambling activity which is or could be construed as being illegal;
17.  interferes with another user's use and enjoyment of the Platform or any third party's user and enjoyment of similar services; 
18.  refers to any website or URL that, in our sole discretion, contains material that is inappropriate for the Platform or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use; 
19. harm minors in any way;
20.  infringes any patent, trademark, copyright or other intellectual property rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products; 
21. violates any law for the time being in force;
22.  deceives or misleads the addressee/users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; 
23. impersonate another person;
24.  contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information; 
25.  threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any criminal offence or prevents investigation of any offence or is insulting any other nation; 
26. is false, inaccurate or misleading;
27.  directly or indirectly, offers, attempts to offer, trades or attempts to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation, or guideline for the time being in force; or creates liability for us or causes us to lose (in whole or in part) the services of our internet service provider or other suppliers. 

11. You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Rezevo Platform or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Rezevo Platform. We reserve our right to prohibit any such activity. 
12. You shall not attempt to gain unauthorized access to any portion or feature of the Rezevo Platform, or any other systems or networks connected to the Rezevo Platform or to any server, computer, network, or to any of the services offered on or through the Rezevo Platform, by hacking, "password mining" or any other illegitimate means. 
13. You shall not probe, scan or test the vulnerability of the Rezevo Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Rezevo Platform. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to Rezevo Platform, or any other Buyer, including any account on the Rezevo Platform not owned by you, to its source, or exploit the Rezevo Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Rezevo Platform. 
14. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by us including the name 'Rezevo', or otherwise engage in any conduct or action that might tarnish the image or reputation, of Rezevo or Merchant on Platform or otherwise tarnish or dilute any Rezevo's trade or service marks, trade name and/or goodwill associated with such trade or service marks, as may be owned or used by us. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or Rezevo's systems or networks, or any systems or networks connected to Rezevo. 
15. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person's use of the Platform. 
16. You shall not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Platform or any service offered on or through the Platform. You shall not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity. 
17. You Shall not use the Platform or any content on the Platform for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity that infringes the rights of Rezevo and/or others. 
18. You shall at all times ensure full compliance with the applicable provisions, as amended from time to time, of (a) the Information Technology Act, 2000 and the rules thereunder; (b) all applicable domestic laws, rules and regulations (including the provisions of any applicable exchange control laws or regulations in force); and (c) international laws, foreign exchange laws, statutes, ordinances and regulations(including, but not limited to GST, income tax, custom duty, local levies) regarding your use of our service and your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force. 
19.  In order to allow us to use the information supplied by you, without violating your rights or any laws, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights you have in your Information, in any media now known or not currently known, with respect to your Information. 
20. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Platform. 
21. It shall be a violation of these Terms of Use to use any information obtained from the Platform in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than us without our prior explicit consent. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Platform) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury. 

 

We reserve the right, but have no obligation, to monitor the materials posted on the Platform. Rezevo shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding anything contained above, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE MESSAGES. Please be advised that such content posted does not necessarily reflect Rezevo views. In no event shall Rezevo assume or have any responsibility or liability for any content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that you have all necessary rights in and to all content which you provide and all information it contains and that such content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information. 

Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Platform, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Platform. 

Order Booking and Financial Terms

The Platform allows the Merchants to list their Deliverables and the Buyers to place bookings for the same. Rezevo is not involved in the fulfillment / delivery / quality of the Deliverables and is not liable for the same. Issues, if any, will be sorted out between the Buyer and the Merchant directly, without any involvement of Rezevo. Rezevo’s role is 

solely limited to providing documentary evidence of the booking, and financial transactions conducted on the Platform.

Rezevo does not own, sell or resell on its own such Deliverables offered by the Merchants, and/or does not control the Merchants or the related services provided in connection thereof. Buyer understands that any Booking that he/she places shall be subject to the terms and conditions set out in these Terms of Use including, but not limited to, product availability, delivery location serviceability, and acceptance of Bookings by Merchants. 

As a general rule, all Bookings placed on the Rezevo Platform are treated as confirmed. However, upon Buyer’s successful completion of a Booking, we or the Merchant may contact the Buyer on the telephone or mobile number or email provided to confirm the details of such Booking, price to be paid and the estimated delivery / reporting time. For this purpose, Buyer will be required to share certain information with us, including but not limited to Buyer’s (i) first and last name (ii) mobile number; and (iii) email address. It shall be Buyer’s sole responsibility to bring any incorrect details to our attention. 

All payments made on the Platform shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the Deliverables on Platform. You can pay by credit card or debit card or net banking; or any other RBI approved payment method at the time of confirming your booking. You hereby agree and acknowledge that the payment facility provided by Rezevo Platform is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, collection and remittance facility for the transactions on the Rezevo Platform using the existing authorized banking infrastructure and payment aggregators. Further, by providing payment facility, Rezevo is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price. 

Buyers acknowledge and agree that Rezevo acts as the Merchant's payment agent for the limited purpose of accepting payments from Buyers on behalf of the Merchant. Upon your payment of amounts to us, which are due to the Merchant, your payment obligation to the Merchant for such amounts is completed, and we are responsible for remitting such amounts to the Merchant. 

Rezevo is not, under any circumstances whatsoever, accountable for any payment made by you directly to the Merchant for any purpose, by using means not provided by the Platform / bypassing the Platform. 

Rezevo will collect the total amount in accordance with these Terms of Use and the pricing terms set forth in the applicable listing of the Deliverables for the particular Merchant, apart from the platform fees (as may be applicable). Please note that we cannot control any amount that may be charged to the Buyer by his/her bank related to our collection of the total amount, and we disclaim all liability in this regard. 

All payments are processed through the authorized payment gateway / aggregator, the Platform itself will never store your credit card details directly (we may store the card details as tokens, a secure representation of the card, as provided by the payment gateway / aggregator) and you are also advised to not share sensitive payment information directly to any Merchant listed on the platform. To facilitate the transactions, you may be asked to provide customary billing information such as name, billing address, tax registration number, etc. either to us or our third party payment processor. 

The Buyer agrees to pay for the Booking placed by him/her on the Platform, and hereby authorizes the Platform to collect such amounts in accordance with these Terms, using the methods described in the Terms above. 

If Buyer is directed to our third-party payment processor, he/she may be subject to terms and conditions governing use of that third party's service and that third party's personal information collection practices. Please review such terms and conditions and privacy policy before using such third party services. Once the Order is confirmed you will receive a confirmation summarizing the confirmed booking. 

The final tax bill will be issued by the Merchant (if registered for tax purposes) to the Buyer along with the Deliverables and Rezevo is merely collecting the payment on behalf of such Merchant. All applicable taxes and levies, the rates thereof and the manner of applicability of such taxes on the bill are being charged and determined by the Merchant. Rezevo holds no responsibility for the legal correctness/validity of the levy of such taxes. The sole responsibility for any legal issue arising on the taxes shall reside with the Merchant. 

The prices reflected on the Platform are determined solely by the Merchant and are listed based on Merchant's information. On rare occasions, prices may change at the time of booking due to Merchant changing the price without due intimation and such change of price are at the sole discretion of the Merchant attributing to various factors beyond Rezevo’s control. 

In order to continually improve and provide you/ Buyer with a seamless experience we need to ensure maintenance and upkeep of the Rezevo Platform. For such upkeep and maintenance, we may charge a nominal non-refundable amount from you/Buyer as ‘platform fees inclusive of applicable taxes’. 

Disclaimer: Prices for any Deliverable as reflected on the Platform may due to some technical issue, typographical error or product information supplied by Merchant be incorrectly reflected and in such an event Merchant may cancel Buyer’s booking. 

The Merchant shall be solely responsible for any warranty/guarantee of the goods or services sold to the Buyers and in no event shall be the responsibility of Rezevo . 

The transactions are bilateral between the Merchant and Buyer, and between Merchant/Buyer, therefore, Rezevo is not liable to charge or deposit any taxes applicable on such transactions. 

 

Cancellations and Refunds

1. Merchants may choose to provide flexibility of booking cancellation at their own discretion. These details as made available to Rezevo will be available to you at the time of the booking.
2. Benefits of Merchant’s cancellation policy would be passed on to you on an “as-is” basis and Rezevo has no rights / control on the cancellation policy of the Merchants.
3. You should check the complete booking and cancellation policy before proceeding to book on the Platform.
4. Merchants may change the booking and cancellation policy without any prior information; the ability to cancel / reschedule and the charges / deductions applicable may vary from time-to-time. However, the Merchant is obligated to honour the booking and cancellation policy in force at the time of the booking. Changes made by the Merchant to the booking and cancellation policy after you have completed your booking, will not be applicable retrospectively.
5. Cancellation charges provided by the Merchants will be applicable on cancellation of any booking which may vary from time to time or based on your booking and the Merchant’s cancellation policy. Rezevo shall not be held responsible for any such changes made to booking and / or cancellation policy.
6. Merchants may choose to provide such cancellation policy benefits to all or some selective users at their sole discretion.
7. Partial cancellation of an order / booking / ticket(s) may be allowed by Merchants at their sole discretion.
8. Reschedule of booking may be allowed by Merchants at their sole discretion, the Merchant may levy rescheduling charges.
9. Benefits of any applied promo-code on the order / booking will be considered as redeemed / fulfilled if the ticket(s) are cancelled by you and the benefits of the promo-code shall not be available on any other order / booking.
10. Refunds received for the cancelled booking (if any) will be after deduction of any cancellation charges, booking charges, internet handling charges, Rezevo Platform charges, applicable taxes and promotional benefits. Refunds will be credited back to the original source of payment. Refunds may take 0 to 10 working days to be processed, depending on the payment method used.
11. If the cancellation of the booking is unsuccessful for any reason, a refund will not be issued and the booking will be considered 'not cancelled' i.e. valid. You may try to cancel the booking after some time if the booking is still under the cancellation window as per the cancellation policy. In such cases you must contact the Merchant’s customer support and / or Rezevo customer care team with your booking details.
12. Rezevo has the right, in its sole discretion, at any time to adjust, supplement, modify, revise, terminate, or carry out any necessary alterations to this policy and/or the cancellation feature, either entirely or partially.
13. The Merchant may be prevented from performing any obligations due to any event which is unforeseen and beyond its reasonable control including, war, riots, civil commotion, acts of God, fires, storm, floods, unsuitable weather, earthquakes, epidemic, pandemics, restraints imposed by the government, acts of the legislature (“Force Majeure Event”). In such cases, the Merchant is obligated to cancel the Booking in its entirety, and provide a full refund through the Rezevo platform. Disputes, if any, will have to be sorted out between the Buyer and the Merchant directly, without involving Rezevo.

 

Disclaimer of Warranties, Limitation of Liability, and Indemnification

Rezevo does undertake basic Know Your Customer (KYC) checks at the time of onboarding Merchants, but does not conduct background checks on merchants.

Rezevo does not endorse any Merchant. In addition, although these Terms of Use require you to provide accurate information, we do not attempt to confirm, and do not confirm if it is purported identity. We will not be responsible for any damage or harm resulting from your interactions with other users. 

By using the Platform, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other users or other third parties will be limited to a claim against the particular user or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from Rezevo with respect to such actions or omissions.

The Merchants are responsible for ensuring the accuracy and quality of the Deliverables they provide, Rezevo gives no warranties or representations that the Deliverables will be provided with due skill, care and diligence, quality, quantity and completeness. Rezevo bears no liability for any harm or injury or damage, of any nature whatsoever, arising from your booking / consumption of the Deliverable listed on the Platform.

The Merchant agrees to indemnify, defend, and hold harmless Rezevo, its affiliates, officers, directors, employees, and agents from any claims, liabilities, losses, damages, or expenses (including legal fees) arising out of Breach of this Agreement, Unauthorized statements or conduct, Non-compliance with applicable laws, Gross negligence, misconduct, or omissions.This clause shall survive the expiration or termination of this Agreement.

Under no circumstances shall Rezevo be liable to any incidental or consequential or punitive damages or claims from users of the Platform or any third parties arising out of usage of the Platform, performance of services or transactions under this agreement. 

Rezevo retains the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

Platform Availability

While we aim to offer uninterrupted access to the Rezevo Platform, we do not guarantee continuous, error-free operation or that the Platform will always be available. Scheduled maintenance or unforeseen issues may cause temporary service disruptions. We shall not be liable for any losses arising from such interruptions.

The Rezevo Platform and all content, services, and features available on or through it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Rezevo disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Links to third party sites

The Rezevo Platform may contain links to other websites ("Linked Sites"). These Linked Sites are not under the control of Rezevo and Rezevo is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Rezevo is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. The Rezevo Platform is providing these links to the User only as a convenience, and the inclusion of any link does not imply endorsement by Rezevo of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.

Rezevo is not responsible for any errors, omissions or representations on any Linked Site. Rezevo does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Copyright Ownership and Infringement

All content, logos, and technology used on the Platform are property of their respective owners, protected under intellectual property laws. We respect the intellectual property rights of others and require those that use the Platform to do the same. Unauthorized use, reproduction, or distribution is strictly prohibited.

Rezevo shall not be liable for any infringement of copyright arising out of materials posted on or transmitted through the Rezevo Platform, or items advertised on the Rezevo Platform, by end users or any other third parties. We may, in appropriate circumstances and at our discretion, remove or disable access to material on the Platform that infringes upon the copyright rights of others. We also may, in our discretion, remove or disable links or references to an online location that contains infringing material or infringing activity. In the event that any Customers of the Platform repeatedly infringe on others' copyrights, we may in our sole discretion terminate those individuals' rights to use the Platform 

If you believe that your copyright has been or is being infringed upon by material found in the Platform, you are required to follow the below procedure to file a notification:

1. Identify in writing the copyrighted material that you claim has been infringed upon;
2. Identify in writing the material on the Platform that you allege is infringing upon copyrighted material, and provide sufficient information that reasonably identifies the location of the alleged infringing material (for example, the username of the alleged infringer and the business listing it is posted under);
3. Include the following statement: "I have a good faith belief that the use of the content on the Services as described above is not authorized by the copyright owner, its agent, or law";
4. Include the following statement: "I swear under penalty of perjury that the information in my notice is accurate, and I am the copyright owner, or I am authorized to act on the copyright owner's behalf";
5. Provide your contact information including your address, telephone number, and e-mail address (if available);
6. Provide your physical or electronic signature;
7. Send us a written communication to legal@rezevo.co

You may be subject to liability if you knowingly make any misrepresentations on a take-down notice.

General Terms

1. Interpretation:
   The section and subject headings in these Terms are included for reference only and shall not be used to interpret any provisions of these Terms.
2. Entire Agreement and Waiver:
   The Terms, together with the 'Privacy Policy' and 'Guidelines and Policies', shall constitute the entire agreement between you and us concerning the Platform. No failure or delay by us in exercising any right, power or privilege under the Terms shall operate as a waiver of such right or acceptance of any variation of the Terms and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of that right or the exercise of any other right, power or privilege.
3. Severability:
   If any provision of these Terms is deemed unlawful, invalid, or unenforceable by a judicial court for any reason, then that provision shall be deemed severed from these Terms, and the remainder of the Terms shall continue in full force and effect.
4. Partnership or Agency:
   None of the provisions of these Terms shall be deemed to constitute a partnership or agency between you and Rezevo and you shall have no authority to bind Rezevo in any form or manner, whatsoever.
5. Governing Law/Waiver:
   For Customers residing in India: These Terms shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or relating to these Terms, including the determination of the scope or applicability of this clause, shall be subject to the exclusive jurisdiction of the courts at Panaji, Goa.

For all Customers:

You must commence any legal action against us within one (1) year after the alleged harm initially occurs. failure to commence the action within that period shall forever bar any claims or causes of action regarding the same facts or occurrence, notwithstanding any statute of limitations or other law to the contrary. within this period, any failure by us to enforce or exercise any provision of these terms or any related right shall not constitute a waiver of that right or provision.

6. Carrier Rates may Apply:
   By accessing the Platform through a mobile or other device, you may be subject to charges by your Internet or mobile service provider, so check with them first if you are not sure, as you will be solely responsible for any such costs incurred.
7. Linking and Framing:
   You may not frame the Platform. You may link to the Platform, provided that you acknowledge and agree that you will not link the Platform to any website containing any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information or that violates any intellectual property, proprietary, privacy, or publicity rights. Any violation of this provision may, in our sole discretion, result in termination of your use of and access to the Platform effective immediately.

Customer Support

For any questions, issues or complaints related to your bookings or use of the Rezevo Platform, you may reach out to our customer support team at support@rezevo.co. Rezevo will make best efforts to resolve your concerns in a timely and professional manner.